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Tuesday, 20 November, 2018, 11 : 00 AM [IST]

Suresh Prabhu launches AirSewa 2.0

As per the Press Information Bureau (PIB), Suresh Prabhu, Union Minister of Civil Aviation and Commerce & Industry and Jayant Sinha, Minister of State for Civil Aviation, launched the upgraded version of Air Sewa 2.0 web portal and mobile app in New Delhi.

Speaking on this occasion the Prabhu said that a need was felt for development of an upgraded version of AirSewa to provide a superior user experience with enhanced functionalities. Major improvements include features such as secure sign-up and log-in with social media, chatbot for travellers support, improved grievance management including social media grievances, real-time flight status and details flight schedule. The upgrade and improved version of AirSewa operates through an interactive web portal as well as through a mobile app for both android and iOS platforms and will offer passengers a convenient and hassle-free air travel experience. The web portal and application will help to capture air travellers’ feedback for policy interventions.

Prabhu further added,"the focus is now on improving the quality of services so that passengers who are travelling have a safe and comfortable experience.” 

Sinha said, five crore passengers are travelling every year and will grow exponentially in the near future. There was an urgent need of upgradation of AirSewa and systemic intervention in improving customer services.

(Source: PIB)
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