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Monday, 14 May, 2018, 16 : 34 PM [IST]

Voltas bowled over by Singapore’s Passion for MICE

Singapore created an indelible impression for 750 participants from Voltas comprising senior management as well as its distributors and channel partners for myriad reasons. The delegates unanimously hailed the meetings and incentive services rendered to them during the trip, and complimented the sheer variety of leisure offerings of the South East Asian nation. TravelBiz Monitor studies at length about the overall experience of the participants during their recent three-night/four-day incentive trip to Singapore.

Meticulously Organised
Memorable, inspiring, unique, constantly refreshing are just some of the words associated with Singapore. And that is the reason why Voltas, a prominent Indian air conditioning company and part of the Tata Group, zeroed in on Singapore for its annual incentive trip for distributors and trade channel partners. Voltas has been organising such trips for the last 10 years, but this time it was different as the size of the group doubled (750 members) compared to 2017. The prime focus of the trip was to create a memorable incentive movement by offering its distributors and channel partners unique leisure experiences to indulge in. “We were clear that we wanted a destination that is a global hub, and Singapore perfectly fits the bill. Club7 Holidays, our Travel Partner, organised meetings with the Singapore Tourism Board (STB) team in India who were very active in helping with the logistical arrangements,” said Srinivas Raju, All India Commercial Manger, Voltas. For a large group size, immigration clearance at airport could be a nightmare, however there was express check-in for the 750-member group of Voltas, which ensured smooth and quick completion of airport formality. “The entire immigration clearance was meticulously done; there was absolutely no chaos and it never appeared to us that we are a large group of 750 people. It shows how professional they are. The highlight of the trip was the Voltas and Tata logos being displayed at the Wings of Time sound and light show at Sentosa.”

Dance performance at the Voltas gala dinner at Fairmont Singapore

“Singapore is a well planned city with excellent connectivity options. In terms of leisure, Singapore has many entertainment options where business travellers can enjoy with their families thereby mixing work with pleasure.”

BLeisure with Passion
With over 1,700 state-of-the-art convention venues capable of hosting up to 3,200 pax, Singapore offers a wide range of possibilities for the Business Travel and Meetings, Incentive Travel, Conventions and Exhibitions (MICE) sector. Singapore continues to be regarded as the top MICE destination and consistently maintains its leading position in major global rankings. For Voltas, the trip and the destination itself turned out to be a right choice to indulge in leisure and business from February 11 to 14, 2018. In the words of Pradeep Bakshi, CEO & MD, Voltas, “Singapore is a well-planned city with excellent connectivity options. In terms of leisure, Singapore has many entertainment options where business travellers can enjoy with their families, thereby mixing work with pleasure.”

"Merlion statue overlooking Marina Bay Sands

The three-night/ four-day trip saw delegates visiting Gardens by the Bay, Marina Bay Sands, Universal Studios Singapore, undertaking the Singapore City Tour, enjoying a gala dinner at Fairmont Singapore, all giving them an insight into the variety of options that Singapore has to offer. The distributors were pleasantly surprised by the wide variety of cuisines available, including Indian food from different regions. According to Sriram Rajmohan, CEO & MD, Club7 Holidays Ltd., “For any travel agent, undertaking a MICE tour to Singapore is a delight, and we are no different; we have always had a great experience in conducting incentive movements there. This year, handling the incentive tour for Voltas was a grand success due to the support and proactive approach of Singapore Tourism Board (STB) India, and our ground handling partner, Luxury Tours Singapore. The efficiency and expertise of the destination and its service staff gives us the confidence to handle large groups to the destination.

Logos of Voltas and Tata Group being displayed at the Wings of Time sound and light show

Participants enjoying themselves at Universal Studios Singapore

We therefore recommend and promote Singapore as a MICE destination for corporate entities that want to conduct mega incentive movements. It is a very exciting destination, well connected, and has equally efficient tourism suppliers.” The attendees came away impressed as to how their trip was enhanced by the passion of the people delivering the different experiences in Singapore.

Participants enjoying themselves at Universal Studios Singapore

The senior management of Voltas with their top-performing channel partners

Perfect Mix of Experiences
Participants were delighted that Singapore was chosen as the destination for this incentive trip. They were unanimous in their opinion that Singapore was a perfect destination for MICE and leisure.

Team Voltas enjoying a spectacular sound and light show at Wings of Time

This trip is remarkable in many ways — in terms of the number of people (largest ever group for Voltas) and amount of satisfaction each member experienced in Singapore. This is quite evident from Rakesh Sharma, Regional Head, Voltas, when he said, “We focus on making it more than an incentive trip for our partners where they can also bring in their families and enjoy the destination. Through such trips, we show our support and try to motivate our partners and celebrate past achievements along with setting our future goals. Singapore duly welcomed our 750-delegate group, and has proved to be an excellent destination. We appreciate Singapore Tourism Board’s cooperation in organising this trip, and must say they have stood tall on their commitments.” Perhaps this trip is the best in the history of Voltas incentive trip, he believes. In the words of another distributor, “It’s been 10 years that Voltas has been organising these incentive trips for its distributors which helps in building bonds and strengthening relationships.”

Cloud Forest at Gardens by the Bay

Besides the Voltas team, Platinum World Grroup, the event management company which organised the gala night of the Voltas group, equally had a good experience of conducting the show in Singapore. Talking about working culture and professionalism displayed during the trip, Birju Gariba, CEO & Executive Director, Platinum World Grroup, said, “Dealing in Singapore has always been a much sorted game as the professionalism that thrives amongst the businesses is unparalleled. Whether it’s a group of 50 pax or the recently concluded 750 pax, the support, inputs and experience in deliverables is absolutely the same. Singaporeans like wellplanned events, but they have adapted well to our culture of last minute changes with a smile. The words like thorough professionals, honest, innovative and now even flexible are the ones that come to mind, and that’s what makes event organising such a pleasure in a country like Singapore.”
Artistes performing during the gala dinner

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