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Monday, 03 August, 2009, 21 : 00 PM [IST]

Carlson Wagonlit Travel launches new itinerary and e-ticket in Europe

Global implementation planned for 2010
Carlson Wagonlit Travel (CWT) has launched ‘CWT Itinerary & E-Ticket’ in Europe to enable business travellers and corporate travel arrangers to manage reservations more efficiently. The itinerary and electronic ticket are combined into a concise document that identifies the status of the traveller’s booking and any actions to be taken. A new design organises important information regarding air, hotel, rail and car rental bookings according to their relevance for the traveller.

CWT Itinerary & E-Ticket offers significant improvement over standard documents. A new design clearly organises information regarding air, hotel, rail and rental car bookings according to their relevance for the traveller. Primary messages and calls for action are highlighted, and updates or changes are emphasised when a new document is issued. Furthermore, new texts and colour-coded icons explain the booking process. CWT Itinerary & E-Ticket is currently available in eight languages: Danish, Dutch, English, French, German, Italian, Spanish and Swedish.

For greater flexibility and traveller productivity, CWT Itinerary & E-Ticket can be viewed on a computer screen as well as mobile devices and PDAs (personal digital assistants). CWT uses multipart e-mail technology, which formats and displays the text for various devices and optimises visibility. Used for online and offline bookings, CWT Itinerary & E-Ticket is compatible with bookings made through all reservation systems, including those of low cost airlines, rail providers and independent hotels.

According to Mani Ratnam, Vice President, Traveler & Transaction Services, who led development of the product at CWT said, “Itineraries and electronic tickets are critical documents for travellers and travel arrangers. Productivity and convenience are enhanced when information is easily accessible and instructions are clear. Like CWT Portal, our gateway to all web-based traveller services, and CWT Portrait, our profile management tool, CWT Itinerary & E-Ticket demonstrates our commitment to providing best-in-class products and services that benefit our clients and enhance the satisfaction of their travellers.”
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