Mumbai-based E-Billing Solutions (EBS), providing e-billing and online payment solution options will launch a customisable Payments Page on its website www.ebs.in in January 2013 for the travel industry. Currently, the company is working on the process and is aiming to roll out the preview for the programme in end-January 2013. According to Nishanth Chandran, Co-Founder & CEO, EBS, “The customiable Payments Page will be a valuable tool for travel agents who do not have their own websites. The service is part of our website revamp as we look to meet the needs of our clients and constantly provide them with value-added services. Travel is one of the biggest verticals in the e-commerce segment today. Of the over 6,000 merchants that are serviced by EBS 20 per cent of them are travel related and therefore, the industry is an extremely important one for us and will be our main focus in 2013.”
EBS currently has eight offices across the country in Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Jaipur, Ahmedabad and Thiruvananthapuram and in 2013 plans are underway to open four more. Chandran added, “We will open two offices in Goa, one in North India and the other in the South. The exact location of these two offices is still to be confirmed. We are also researching several other locations across the country for future offices.”
Elaborating on the advantage of EBS’ services to the travel industry today, Chandran said, “EBS provides secure online payment gateway services and e-business solutions, which helps a travel company to operate with ease. We offer multiple payment options, credit and debit card payments, cash cards as well as net-banking services on a singe platform enabling a travel service provider to accept inquiries and bookings from any part of the world and thus improve business prospects.”
Last year, EBS signed an agreement with national carrier Air India for its Risk Management System (RMS) to monitor frauds. Speaking about the RMS, Chandran said, “Using the EBS RMS, the fraud trends on the Air India website were analysed; a negative database was built-up and important changes were made to the rules set-up and the transaction reporting. All vital fields of information were configured to be displayed on one single screen, which made it easier to manually manage and monitor all transactions. Air India achieved a startling transformation in its efforts against fraud during the first six months after implementing Fraud Expert. Charge back rates fell immediately to 0.34 per cent in the second month after implementation and then further reduced to 0.01 per cent; manual review processes shortened from eight hours to less than two hours, number of orders manually reviewed drops from 90 per cent to three to five per cent and sales revenues for Air India increased by up to 35 per cent.” In 2011, Belgium-headquartered Ogone, a global payment services provider acquired EBS.