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Wednesday, 15 May, 2013, 13 : 00 PM [IST]

VFS Global wins Dubai Quality Appreciation Award

The Award recognises the company as a role model organisation and acknowledges its business excellence through best practices and systematic approach
The world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide, VFS Global has been awarded the Dubai Quality Appreciation Award (DQAA), which recognises role model organisations. The company has been presented the Award in the appreciation category of Dubai Quality Award (DQA), organised by the Department of Economic Development (DED), Govt. of Dubai, and the Award is valid for three years.

The Award was presented by HH Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, at the 18th Business Excellence Awards ceremony in Dubai on April 29, 2013, hosted by DED to honour businesses for their outstanding commitment to pursuing excellence in 2012. The Award ceremony was also attended by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai; HH Sheikh Majid bin Mohammed bin Rashid Al Maktoum, Chairman, Dubai Culture & Arts Authority; and HE Sami Al Qamzi, Director General, Dubai DED.

According to Murali Raghavan, COO – South Asia and CIS, VFS Global, “Winning Dubai Quality Appreciation Award wasnting world-class practices across the organisation. Winning this Award reinforces our resolve to continue being a world-class organisation and providing services of highest quality to our client governments and applicants.”

The assessment process was based on eight elements: adding value for customers; creating a sustainable future; developing organisational capability; harnessing creativity and innovation; leading with vision, inspiration and integrity; managing with agility; succeeding through the talent of people; and sustaining outstanding results.

DQAA acknowledges VFS Global’s business excellence through the adoption of good practices and sound approaches that are deployed systematically and are continuously measured and reviewed. DQA is based on the Excellence Model of the European Foundation for Quality Management (EFQM) and follows the model that provides a holistic framework for organisational excellence. Raghavan further said, “We, as an organisation, always focus on exceeding the client’s expectations through our continuous process improvement, quality enhancement and best-in-class business practices, thus enabling our customers meet their core business requirements. This Award is a testimony of our excellent business approaches and innovative solutions.”

While speaking on the occasion, Sami Al Qamzi said, “His Highness (Sheikh Mohammed bin Rashid Al Maktoum) said and I quote: ‘Regular performance assessment is essential as it improves our vision, develops our efficiency, corrects our mistakes, and gives us a sustained impetus for development.’ That argument gives us the motivation to exert more efforts to reach quality and excellence in the various fields.”

VFS Global implements various quality and security measures and its worldwide operations are certified with ISO 9001:2008 for Quality Management System and ISO 27001:2005 for Information Security Management System by TUV SUD, one of the world’s leading external and independent certification bodies. The company has won several international awards under different categories for IT Systems, Information Security, Quality and Process Excellence and Human Resource. VFS Global serves 14 sovereign governments and has successfully processed over 1.7 million applications in UAE since the commencement of its operations in the country in May 2004. The company was established in 2001, and has since grown into the world’s largest organisation in its field with 875 Visa Application Centres serving 44 sovereign governments in 87 countries worldwide. So far, it has processed 60.87 million applications. The company also pioneers in biometric solutions with over 13.62 million biometric enrolments in 56 countries for 12 client governments since 2007.
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