Amadeus has launched the Amadeus Ticket Changer in Asia Pacific. This solution will automate the cumbersome process of re-issuing a ticket and eliminates the need for travel agents to make manual calculations, thus improving productivity and customer service.
Peter Smith, Vice President, Business Solutions Group, Amadeus Asia Pacific said, “The ability to quickly change a travel itinerary is increasingly important to both business and leisure travellers. Previously, travel agents performed these complex fare calculations manually. The Amadeus Ticket Changer will help save up to 25 minutes of a travel agent’s time per re-issued ticket. Plus, the accuracy of the fare is guaranteed when using Amadeus Ticket Changer, thus avoiding costly errors and Agent Debit Memos (ADMs).”
As per the company release, for each specific ticket change request, the Amadeus Ticket Changer immediately calculates the exact price difference in whatever currency is needed, allowing the travel agent to instantly issue the new ticket. As a multi-carrier solution, it gives an unparalleled level of flexibility and choice, including date, flight and routing. |