Amadeus has rolled out the Amadeus e-Support Centre, an online support tool for travel agents to browse support information, resolve problems and log a case to the Amadeus Help Desk. The online resource is currently in use in France, Australia, Malaysia, Philippines and Hong Kong, and will shortly be launched in the United Kingdom, North America, Brazil, Scandinavia, Singapore, Ireland, Portugal and Latin America. Amadeus e-Support Centre currently contains over one thousand knowledge solutions tips and support guidelines. The wide range of resources and educational material can be searched by keyword, topic and specific system error message. This is tool is available at no extra cost to customers and is designed to increase productivity. Agents can also log a case online, which will be automatically processed by the Amadeus Help Desk. Travel agents can track the status, update or close the case online.
Amadeus e-Support Centre for travel agents is available in six languages and provides knowledge content specifically tailored for use by travel agents in a given market. Future enhancements will include an online ‘Format Finder’ to help agents quickly find the right ‘entries’ |