In the wake of the recent Mumbai terror attacks, the Federation of Hotel & Restaurant Associations of India (FHRAI) has decided to formulate an advisory document on crisis management for hotels in India. The document, which will be prepared in consultation with experts in security-related areas, will be recommendatory in nature.
Informing this, Sunil Gulati, Hony Secretary, FHRAI said that the document will be published and circulated among all member hotels, big as well as small, in India. “We have taken it up as a priority issue in the wake of the Mumbai incident. We hope that we will be able to come up with a comprehensive advisory document for hotels in a month or two,” says Gulati. The document will have a strong focus on training procedures to be adopted for employees to tackle any contingency, as well as reporting any unusual behaviour of the guests. |