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 GUEST COLUMN
Back office – A tangible customer service differentiator By Ashwani Sondhi, CEO, aSpire e-Travel Technologies India LLP
‘Customer service’ is an oft repeated phrase. Ability to render impeccable customer service has been well understood as is viewed as an important component for success in a service industry like travel. However, experience suggests that the current practices and processes of the industry play out the concept in a limited manner. Customer service, by and large, is understood as a way of extending services for options for provisioning and reservation of travel products.
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 IN CONVERSATION

‘We will focus on marketing the entire gamut of wildlife at WRS to tap the Indian market’ - Fanny Lai, Group CEO, WRS
Nestled in an oasis of diverse flora and fauna, Wildlife Reserve Singapore (WRS) operated by Singapore Zoo is one of the most sought after wildlife destinations in South East Asia, Fanny Lai, Group CEO, WRS talks to TravelBiz Monitor about the abundance of wildlife on display at the park, WRS’ offerings for Indian visitors and new initiatives put in place to boost tourist arrivals

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 FOCAL POINT
Marketing Ayurveda

It’s a system whose time has come.
For the many years of colonial rule, allopathy dominated the world of medicine in our land. Diseases were treated by drugs having the opposite effects to the symptoms. All other systems of treatment were downgraded to the status of either ‘alternative medicine’ or voodoo science, to use Dr. Pachuri’s dismissive phrase in another context.
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 SPECIAL OFFER

DEALZ CLUB

In today’s business environment where slowdown and recession pose major challenges to growth, controlling costs is an imperative. However, at the same time, one has to reach out to a larger target audience for maintaining the revenue levels, thereby putting pressure on advertising and marketing budgets. In light of the above obstacles to your business’ growth, we offer you an unmatched value for money solution to reach your B2B target audience — DEALZ CLUB.
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This Week's Top Headlines
TAAI presents blueprint of `Travel Card’ for CWG 2010 to MoT, awaits approval
  Travel Agents Association of India (TAAI) recently held a joint meeting with officials of Ministry of Tourism (MoT) and Delhi Tourism and Transportation Development Corporation with regards to the launch of its ...read more>>
Govt of Maharashtra, MEDC, MTDC to celebrate ‘Visit Golden Maharashtra Year’ from April 2010 to March 2011
  The Government of Maharashtra, Maharashtra Economic Development Council (MEDC) and Maharashtra Tourism Development Corporation Ltd (MTDC) in association with MultiNet Worldwide will be celebrating ...read more>>
VisitBritain to launch ‘BritAgent Programme’ for Indian travel trade in next financial year
  VisitBritain will launch a special educational programme for travel agents in India next financial year. The programme named as ‘BritAgent Programme’ is designed to create ‘better awareness’ about destinations and ...read more>>
HTT- Global Holidays & Incentives to launch online booking portal for its global GSA network
  In a bid to further boost the sale of its outbound, inbound and incentive packages, Dubai-based, HTT – Global Holidays & Incentives, will be launching an online booking portal for its global GSA network. ...read more>>
GITB 2010 to have Uttarakhand as theme state
  The third edition of the Great Indian Travel Bazaar (GITB) this year will see the introduction of the concept of a theme state for the first time. Uttarakhand has been selected as the theme state for the event ...read more>>
WSDE 2010 considers India as a potential outbound Sports Tourism market
  The World Sport Destination Expo (WSDE), which will be held from July 5-9, 2010 at Sandton Convention Centre, Johannesburg, South Africa alongside the final week of FIFA World Cup 2010 could prove to be a global ...read more>>
WBTDC tie-ups with two STB’s and private travel companies to promote tourism products
  West Bengal Tourism Development Corporation (WBTDC) has tied-up with State Tourism Boards (STB’s) such as Jammu and Kashmir and Andhra Pradesh, as well as private travel companies such as ...read more>>
KBJ Group plans foray in Indian charter services sector
  KBJ Group, which recently announced its foray into the Indian hospitality sector, is also entering the charter services business. The Group has launched a subsidiary, KBJ Aviation Limited and appointed has appointed ...read more>>
Swiss-based Mövenpick Hotels & Resorts to open its first property in India by October 2010
  Swiss-based hotel chain, Mövenpick Hotels & Resorts plans to launch its first hotel in India by October 2010. The hotel to be known as ‘Mövenpick Hotel & Spa Bangalore,’ will be owned by Bengaluru-based ...read more>>
Malaysia-based Tune Hotels to debut in India by Quarter One of 2011
  Malaysia-based Tune Hotels is gearing up to debut into the Indian hospitality business through franchise and management route by Quarter One of 2011. The maiden property of Tune Hotels is likely to come up ...read more>>
Amari sets up Amari India through JV with Mandeep S Lamba, Former MD and Founder of Ten Hotels
  Thailand-based hospitality management company, Amari, has joined hands with Mandeep S Lamba, Former Managing Director (MD) and Founder of Ten Hotels Pvt. Ltd., a hospitality management company, ...read more>>
Kerala govt launches ‘Dream Season’ campaign to attract domestic tourists from April to September 2010
  According to an IANS report, the Kerala government recently announced the launch of ‘Dream Season’ campaign to attract more domestic tourists to the state from April to September this year. V Venu, ...read more>>
Delhi Regional Passport Office introduces interactive system to provide application status through SMS
  The Regional Passport Office, Delhi recently launched an Interactive Voice Response System (IVRS) based tele-enquiry to provide application status. According a release from the Regional Passport Office, ...read more>>
   
Tourism Council of Bhutan aims to attract high-end Indian travellers
  Bhutan – The land of Thunder Dragon is now turning its focus on the Indian market and aiming to attract high-end travellers. Tourism Council of Bhutan (TCB) is now looking at participating at major travel fairs ...read more>>
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