Preference for online flight booking and check-in higher among Mumbai passengers: Survey

The fourth annual SITA/Air Transport World Passenger Self-Service Survey (PSS) found that the preference for online booking was higher (77.9 per cent) among Mumbai passengers than at any of the six international gateways. The actual usage rate was 65.9 per cent among those interviewed, which is above the global average of 63.7 per cent and an increase from 61.7 per cent recorded at Mumbai during last year’s survey.

Mumbai also stands out because of the popularity of web check-in, which was used by 25.6 per cent of passengers – a rate which was only exceeded by Atlanta, the world’s busiest airport, where the rate was 32.2 per cent. Overall, preference towards self-service check-in continues to grow at Mumbai up from 60 per cent last year to 68.9 per cent this year compared to a global average of 62.9 per cent across the six airports surveyed.

The PSS Survey is an in-depth look at the attitudes and habits of a representative sample of the 232 million passengers who use these six leading international airports: Mumbai International; Sao Paulo Guarulhos, Brazil; Hartsfield-Jackson, Atlanta; Charles de Gaulle, Paris; Moscow Domodedovo; and