Aviation Top Stories

Malaysia Airlines Introduces MHPay to fulfill evolving business and customer needs

Malaysia Airlines introduces MHPay, a new alternative payment method for consumers to purchase air tickets, ancillary products, and services via malaysiaairlines.com. MHPay is designed to complement the airline’s entire array of digitalized payment methods which aims to enhance its customers’ experience by providing greater access to all payment options through a single integration point.

In collaboration with the International Air Transport Association (IATA) through IATApay and powered by 2C2P, the full-suite payments platform, MHPay offers Malaysia Airlines customers a seamless and secure method of making payments online. Malaysia Airlines is the first airline in Southeast Asia to adopt IATAPay and has successfully rolled out the alternative payment method.

Commenting on this, Lau Yin May, Group Chief Marketing and Customers Experience, Malaysia Airlines, said, “We are thrilled to launch MHPay as a testimony to our digitization initiatives while we continue innovating to fulfil evolving business and customer needs and respond to the rise of digitally savvy consumers. Customers will benefit from MHPay as it offers a fast and secure way to purchase real-time airline tickets online as well as through our mobile app, with no additional service fees.”

He also added, “This reinforces our commitment to enhancing the customer experience, and we intend to expand more networks in the near future. As travel demand rises, we encourage travellers to take advantage of this opportunity to visit new places and Fly Confidently with Malaysia Airlines, as we have implemented stringent health and safety procedures both on-ground and in-flight to ensure that travellers have a rewarding experience with Malaysian Hospitality.”

In the first phase, customers in India will be able to use MHPay through a preferred online bank and benefit from more convenient and secure digital payment solutions as it offers a real-time payment option that uses UPI rails with more than 90% retailing banks from the respective market that supports account-to-account payments without using a credit or debit card at no service fee charge. In addition, MHPay offers a cost-effective payment alternative with a quick transaction time of less than a minute for end-to-end flow, depending on the connectivity which also has proven lowered payment fraud cases to further enhance the payment security which is a high priority of the airlines.

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